We offer a harmonized set of standard procedures and work instructions within our global network to manage, repair, reposition, condition and ship your critical payloads repeatedly without risk of loss; using your owned reusable temperature controlled shippers or drawing from our worldwide available fleet of shippers. Our network provides consistency of services between each site by capturing the same information at each stage of the shipment, regardless of which personnel or service center are involved. We record annual training for all personnel to maintain consistency of services. Traceability and data entry of all fleet management services is achieved through our asset management Crēdo ProEnvision™ software.
Our process is this: Collected is confirmation of training and other repeated tasks conforming to worldwide work instructions across our entire network. Captured is the temperature of each coolant at time of pack-out. Recorded is the calibration history of all equipment used from cold storage to handheld readers to temperature monitoring. This information can be used to establish an audit trail and provide evidence of consistency of service level throughout our entire network.
Using our process and resultant data, we can resolve issues efficiently, such as a root cause analysis of a temperature excursion, and establishing iterative improvements that are implemented consistently across all sites in our global services network. This supports and enforces ongoing certification of all service centers within the Peli BioThermal™ network worldwide. We find what works best and implement those lessons consistently across all sites.