How to prepare for the unexpected - with a Customs hold

How to prepare for the unexpected - with a Customs hold

Credo Cargo

When pharmaceutical companies are shipping medications across great distances, it’s not only on-time delivery that matters. On-temperature delivery is even more crucial for some products. Maintaining the recommended temperature range for the payload is vital. Without it, the potency of the medication is diminished, or depleted altogether. Patient safety is at stake. Providing the packaging that protects this valuable cargo is a tremendous responsibility.

A leading biotechnology company located in the United States manufactures innovative medicines to treat serious diseases.

A single shipment of 25 Crēdo Cargo units were transported from Puerto Rico to Argentina via Monte Verde. This was a critical shipment for the customer that had an exceptionally high $USD value. The shipment was delayed in Customs in Monte Verde for over 21 days instead of the usual 1-2 days.

In addition to a substantial financial loss if the payload experienced an excursion, was the risk of a significant delay in the introduction of a new therapy to an expanding market, which in turn would represent a disruption to the marketing, communication, and distribution timeline.