faq

Crēdo™ is our flagship portfolio of reusable solutions available in both parcel and bulk options. Trusted by most, Crēdo provides peace of mind payload protection whether shipping domestic, cross-border or international. Combining high quality Phase Change Material (PCM) and Vacuum Insulation Panel (VIP) components built to the highest standard to ensure consistent and stable performance.
Crēdo is simple to assemble, lightweight to handle and efficient to ship, supporting payload volumes from 2L to 1686L across a wide range of temperatures – Dry Ice, -50°C -20°C, +2°C to +8°C, and +15°C to +25°C.

CoolGuard™ is our range of high-performance, single-use parcel solutions, providing peace of mind payload protection whether shipping domestic, cross-border or international. Combining high quality PCM, Extruded Polystyrene (EPS) and VIP components built to the highest standard to ensure consistent and stable performance.
CoolGuard is simple to assemble, lightweight to handle and efficient to ship, featuring interchangeable coolants and support payload volumes from 4L to 96L across temperature ranges of -20°C, +2°C to +8°C, and +15°C to +25°C.

NanoCool™ is our range of high-performance, evaporative cooling solutions, providing peace of mind payload protection whether shipping overnight or international. Combining high quality PCM, EPS and VIP components with a simple one push-button activation eliminates the need to pre-condition prior to use. Agile on-demand preparation makes it ideal an ideal choice for sites without refrigeration storage. NanoCool is ideal of one-way lanes however NanoCool Universal Systems can be reused up to three times if reconditioned properly.
Can I buy a spare cooling engine for my NanoCool product?
Additional cooling engines are available for NanoCool systems at the time of purchase.

Sherpa™ is our range of affordable, single use dry ice solutions, providing peace of mind payload protection whether shipping domestic, cross-border or international. Utilizing EPS insulation and dry ice, our technical team can calculate the optimal amount of dry ice required. Sherpa is simple to assembly, lightweight to handle and efficient to ship, supporting payload volumes 5L to 106L.

Golden Hour™ is part of the Crēdo™ portfolio of reusable solutions, providing peace of mind payload protection to the military industry. Golden Hour utilizes phase change materials (PCMs) contained in a shaped tub (Mobile) coolant plates (Medic, One-V) and vacuum-insulated panels (VIPs). Golden Hour One-F features a unique flask design with PCM coolant in the outer wall. Golden Hour has been designed for the tough conditions found in battlefields globally. The outer fabric covering features approved webbing and is available in a range of different camouflage patterns.

CoolPall™ is our range of high-performance, single-use bulk solutions, providing peace of mind payload protection whether shipping domestic, cross-border or international. Offering PCM, water-based, EPS and VIP components in US and EURO pallet sized and pallet accepting options. Simple to assemble, lightweight to handle and efficient to store. All options can be flat packed to reduce storage footprint and cost, supporting payload volumes from 150L to 3,175L.

Thermal barrier solutions are designed to cover palletized products to provide an enclosed thermal environment, that passively manages product temperature during storage and transport. Thermal covers feature a robust air cylinder material, covered with a metallic foil, which reflects radiant heat and reduces both convective and conductive heat. Thermal covers can be used effectively as a secondary form of protection in conjunction with temperature-controlled shippers.

TICs (Thermal Insulation Chambers) are plastic chambers containing PCM Coolant (Phase Change Material) and are used our Credo™ reusable parcel and bulk solution portfolio. TICs come in a wide number of sizes but are predominantly square or rectangular in shape. TICs are conditioned in freezers or refrigerators, depending on the phase change point of the selected PCM. TICs are very durable and can have a life in excess of 10 years.

BRIC coolants consist of a foam material, impregnated with PCM and encapsulated with a plastic film. BRICs are a single-use product, used in CoolGuard™ and some CoolPall™ products. BRICs for CoolGuard products feature location ‘ears’ which slot into the EPS insulation securely. BRICs for CoolPall products are further incased in corrugate sleeves which are subsequently fitted into coolant pods. BRICs are conditioned in freezers or refrigerators, depending on the phase change point of the selected PCM.

Phase Change Material (PCM) is a substance that absorbs or releases energy during a phase change (e.g., solid to liquid), providing consistent thermal control. PCMs are ideal for temperature-controlled shipping applications across industry-standard ranges such as -20°C, +2°C to +8°C, and +15°C to +25°C. Combined with high-performance insulation, PCMs can maintain stable temperatures for over 120 hours. They are typically found in bottle, TIC (Thermal Insulation Chamber), or encapsulated foam BRIC forms.

A VIP (Vacuum Insulation Panel) is a type of high-performance insulation, offering greatly increased insulative performance over common materials such as expanded polystyrene (EPS).

A vacuum insulation panel comprises a rigid core panel, made from a compressed fumed silica, from which any air has been evacuated. The compressed panel is then tightly encapsulated in a metallic film, which ensures the core remains air and watertight.

The advantages of VIPs over traditional insulation include much better thermal performance for weight and thickness, which means in the case of temperature-controlled shippers, outer product dimensions are reduced, relative to the interior space for the payload.

Nested VIP is a double-layer insulation option for certain Crēdo Cube™ products. This configuration increases insulation and extends duration while reducing payload space. For example, a single VIP setup might provide 96 hours of duration, while a nested VIP can extend that to 168 hours.

Dry Ice is solid carbon dioxide (CO₂) used in frozen or deep-frozen shipping applications. With a unique sublimation property, Dry Ice transitions directly from solid to gas at -79°C (-110°F), eliminating a liquid phase. Available in pellet or block form, Dry Ice requires special handling due to its extremely low temperatures. We offer Dry Ice-compatible versions of Crēdo Cube™, NanoCool™ Universal products, and Sherpa™.

A Kraft Box is a durable corrugate container used with some Crēdo Cube products for additional protection.

Coolant shelf life varies by product: TICs for Crēdo Cube last about 10 years, VIPs last 5 years, CoolBRICs for CoolGuard™ last 2 years, and NanoCool cooling engines have a 2-year lifespan. All coolants should be inspected regularly per User Guidelines to ensure optimal performance. You can access Product User Guides and more in the Resources Section by creating a customer profile.

Our single-use products are qualified for one-time use under ISTA7D testing profiles.

Peli BioThermal guarantees its products against breakage or defects in workmanship for 90 days from the delivery date or first use, whichever occurs first. Our warranty covers the packaging solution itself, excluding its contents.

You can access these reports and more in the Resources Section by creating a customer profile.

You can access Product User Guides and more in the Resources Section by creating a customer profile.

Conditioning is the process of chilling or freezing coolant to the correct temperature for use in temperature-controlled shippers.

Refurbishment is the process in which a Credo Cube™, Credo™ Go, Credo™ Xtreme, Credo™ Vault or Credo™ Cargo product can be processed through a Peli BioThermal Service Center. The process includes cleaning, visual inspection, thorough checking of key components such as TICs / VIPs, including replacement if required. The aim of the process is to ensure the product can be reused in ‘as good as new’ condition, carried out to manufacturers specifications and using global Standard Operating Procedures to ensure optimum performance.

Crēdo on Demand™ is our global cold chain shipping rental program, offering passive cold chain containers such as Crēdo™ Xtreme and Crēdo™ Cargo in flexible daily or monthly rental terms. Available at Peli BioThermal locations worldwide, this program provides high-performance cold chain shipping solutions on a rental basis.

Crēdo on Reserve™ is our product leasing program for Credo Cube™, offering a dedicated inventory for longer periods, typically two years or more. Clients pay for a minimum number of trips, with a fixed rate for additional trips. Service fees for maintenance and repairs are included throughout the term. Credo on Reserve is run through our global chain of Service Centers, which means that all products and refurbished and deployed to manufacturer standards.

Our products are tested in ISO 17025 accredited thermal testing laboratories. Whether pre-qualified or custom-designed, our cold chain shippers comply with global industry standards, including ISTA, IATA, UN, and WHO. We use calibrated environmental chambers covering a temperature range from -80°C to +70°C (-112°F to +158°F). Additionally, we can model your payload and shipping routes, testing to confirm that the results align with your required ambient thermal profile.
We offer a comprehensive suite of transit testing services which assess our products’ performance under various conditions, such as shock and vibration, simulating the rigours of real-world logistics and product handling. Our specialized team are ISTA certified to test parcel systems, ensuring the integrity and reliability of our product throughout its journey.

Our website and sales collateral provide an overview of each product range, with durations simplified or rounded to industry norms (e.g., 24, 48, 72, or 96 hours) for easier reading. For precise duration and temperature performance, we recommend consulting the Thermal Report or Qualification Data for each specific product, as these documents detail exact conditions, probe locations, and scenarios tested. Our Qualification Data reflects rigorous testing to industry standards like ISTA7D, the most stringent profile in the industry. You can access these reports and more in the Resources Section by creating a customer profile.

ISTA7D is a temperature test for transport packaging by the International Safe Transit Association (ISTA). This testing procedure assesses how well a package maintains thermal stability when exposed to external temperature variations, such as 30°C / 86°F which is the average temperature of ISTA7D. It can be used to develop temperature-controlled packaging and to evaluate the performance of both standard and insulated packages in extreme heat or cold.

A Peli Profile is an internally designed, low-stress temperature profile used to assess the performance of certain products in our range. Unlike the more stringent ISTA7D, the Peli Profile provides a less demanding assessment of a product’s temperature performance.

Many of our product components are recyclable, depending on local regulations. Refer to specific Product User Guides for detailed recycling information. You can access User Guides and more in the Resources Section by creating a customer profile.

Yes, components such as outer cartons, inner cartons, and moisture-resistant panels from products like Sherpa™ Dry Ice, CoolGuard™, and DeepFreeze™ are recyclable as standard cardboard.

EPS components, such as those in CoolGuard™ Advance & PCM shippers and Sherpa, can be recycled via regrinding, compacting, or remolding, subject to local facilities and regulations.

VIPs contain PET laminate and fumed silica. VIPs should be disposed of as dry mixed waste, without being cut open. Contact us for further recycling options, including our VIP take-back program.

PCM BRICs contain non-toxic, organic phase change material within phenolic foam and plastic film. For disposal or recycling guidance, please consult individual User Guides or contact our team. You can access User Guides and more in the Resources Section by creating a customer profile.

Online purchasing is not available at this time.

A passive system is a temperature-controlled shipper that relies on insulation and coolants (such as ice packs or phase change materials) to maintain temperatures without any moving parts or power source. Peli BioThermal specializes in the passive system space, offering reliable, power-free solutions for temperature-sensitive shipments.

An active system is a temperature-controlled shipper that uses a power source, such as batteries or electrical outlets, to maintain specific temperatures. These systems often include fans, compressors, or other components that actively regulate temperature, making them suitable for longer durations and more precise control in varying conditions. While active systems offer controlled temperature management, they require access to a power source and regular maintenance.

We do not publish a price list as product pricing varies based on factors like manufacturing costs, raw material prices, and labor. Please reach out to our Customer Service Team for specific pricing information.

We currently have an established network of distributors and are not expanding at this time.